Refund policy

The Vermont Teddy Bear Lifetime Guarantee
Every Vermont Teddy Bear and Stuffed Animal comes with a full coverage Lifetime Guarantee. That's right, no matter what happens, we'll repair your beloved plush for FREE!

How do I return or exchange a Teddy Bear?
Returning or exchanging a Bear is easy! Simply download this form and ship the Bear to us at 6655 Shelburne Road, Shelburne VT 05482. To avoid any delays, please be sure the form is filled out completely.

Please Note: Our lifetime guarantee applies only to products made by Vermont Teddy Bear. Also, as designs change and are at times discontinued, we cannot apply this guarantee to outfits or accessories, only to the Bear or Stuffed Animals themselves. On the rare occasion that a specific fur-color or design is discontinued, making it impossible for us to repair your injured friend or replace it with an exact look-alike, we will happily send one of our newer Bears or Stuffed Animals of equal value. Please contact a Bear Counselor via chat or email us at customerservice@vermontteddybear.com for more information.